Web Self Service
CommonSense™ Web Self Service works with your contact centre to deliver accurate, timely information to your customers.
Web Self Service is the cheapest way to keep your customers up to date - but it's also the easiest way to lose them with poor information.
The Right Information
Web Self Service works best as an integrated solution based on the real needs of your customers.
CommonSense enables you to publish accurate and relevant information - based on the questions your customers ask them.
Continuous Improvement
CommonSense monitors feedback from customers to measure the success of every piece of information.
Customers can browse, ask questions and raise new issues. This gives instant feedback on changing customer needs and expectations.
Step by Step Guides
Address more complex questions with step by step guides that customers can take at their own pace.
If they need futher help, the contact centre can guide them through the final stages - without repeating information.
Multi-channel Service
Web Self Service is part of the CommonSense suite enabling customers to use the blend of phone, e-mail and web communications.
A customer can call you, receive a detailed response via e-mail and be guided to web self service for the step by step guide.
Contact us to learn more...
