CommonSense Telesales Guides support your telesales team with flexible, open guides to maximise conversion rates.
Our unique graphical navigation enables users to have a natural and open conversation - with integrated support for objection handling, cross selling and pricing.
Open and Flexible
CommonSense promotes an open and natural dialogue with customers. Conversations are guided by the interaction with the customer with guides, frequently asked questions and background information.
From Contact Centre to Web Sales
Use your contact centre experience to understand the questions your customers need answered before they buy.
Then publish your ideal responses on the web alongside product details - providing back-up and support to help customer buy.
Tune for success
CommonSense enables you to refine and improve your telesales guides based on performance.
Test a new version alongside the existing guide and compare results - enabling continuous improvement based on real time results.
Adapt and extend
CommonSense monitors performance and logs any objections that block success.
These are escalated to your experts to find the best response - and the telesales team are instantly updated.
Contact us to learn more...
