See, Understand and Change

Immediate insights to support business improvement

Too many systems collect information and then hide it from you.

CommonSense is designed to improve your business and that means sharing what we know with you.

CommonSense Analytics gives immediate access to your information without any report writing. Just select a topic, for example Inbound Emails and start learning.

Just select the information you want to see and you'll get a dramatic business graph to show the trends, a detailed table showing the raw numbers and the ability to drill down to see even more detail.

Drag the graphs into PowerPoint and your performance presentation is started.

Click the export button and all the data is opened in Excel for your own analysis.

Knowledge Usage

Look at every document and it's usage in seconds. What information is proving useful, and what isn't.

What documents are most popular with the sales team, are there whole sections of information they're not finding?

Analytics is vital to understanding and improving communication.

It helps you look across the business to understand the patterns and identify people and teams who are contributing to your enterprise knowledge.

Customer Communications

We track every customer interaction. Every phone call and email together with their actions on the self service portal.

Analytics brings all this together to provide detailed insight into customer behaviour and how you can do more.

What are customers searching for on the self service portal? What are the rising and falling trends - what's hot and what's not?

This helps support but it's equally valuable to the marketing and product teams.

Saving Costs

Suppose one of your products has a confusing section in its user guide?

Analytics will spot the increase in calls about that feature. It will help you understand the costs you are incurring and decide if you want to update the manual for future customers.

You can put these together a one page guide on that feature and add it to the self service portal.

Having the right tools means you can react quickly and effectively to learn and improve. It also means saving money by doing it once and doing it right.