Customer, Employee and Partner Self Service

Making self service, great service

A self service isn't just a way to save costs. When it works well, it's a sales tool that retains your customers and wins new ones.

CommonSense self service is the tool you need to drive effective and helpful self service. Self service that's easy to maintain and keep relevant.

Based on the same knowledge management tools that drive sales, marketing and support ensure your customer self service portal has the latest information. You just have to tag the items you want to appear and CommonSense does the rest.

Information is organised in clear topics making it easy to browse and view FAQ's, quick tips and other information. Detailed documents are attached to topics support the same rich range of media so you can share web pages, PDF's, images and video.

Integrated search makes it easy to find any available information.

The content is defined by you and can be updated in seconds to respond to any event. New sections and content can be added and appears immediately.

CommonSense self service supports solutions from employee HR through to technical product support.

Customers

Customer self service works with your customer service team sharing the same information they use and develop to answer customers questions.

This means you're really answering the questions that customers are asking driving higher take up and satisfaction than traditional self service solutions.

It doesn't start by confusing customers with a set of questions - it just offers friendly and helpful advice based on their needs.

CommonSense integrates with your existing web site with your style and branding to deliver effective customer self service.

If customers can't find the answer, they can ask for help which is routed to the appropriate team to provide a better response - and avoiding an expensive phone call.

Access can be anonymous or based on a customer login or cookie -you decide.

Employees

CommonSense self service works just as well for employees. You can define multiple self portals covering different topics or divisions to ensure the information is relevant and appropriate.

Imagine a marketing portal that keeps everyone up to date with campaigns, new product launches and competitor insight.

Partners

Partners are also demanding customers. A dedicated partner portal lets you share the latest sales, marketing and product information with your partners so they're always up to date.

They can ask questions enabling your to track partner requests and tune the content to help them sell more effectively.