E-mail Management
IT CAN COST UP TO £15 to process each and every email that your organisation receives.
Total Control
CommonSense delivers control of inbound and outbound e-mails with massive efficiency gains.
We reduce the costs of responding to e-mails, whilst dramatically improving the quality and accuracy of responses.
Thank you for you e-male
Your contact centre team may lack the skills to respond as quickly and accurately to e-mails as phone calls.
CommonSense supports flexible templates that match the customers enquiry. Agents can reply in seconds with total accuracy and consistency.
You define best practice templates that are friendly and accurate. Keep customers informed with links to further information, web self service and related documents.
Inbound Efficiency
CommonSense can automatically acknowledge every e-mail. You define service levels by e-mail address and set customer expectations.
Automated replies are supported for common enquiries with links to web self service guides.
Complaints
The CommonSense "emotive filter" checks every e-mail for emotive language with rules to ensure these customers are handled more carefully.
Fast, Flexible and Easy
CommonSense works with your existing e-mail system. It intercepts and logs every e-mail for analysis giving total control.
Contact us to learn more...
