Web Self Service

CommonSense Web Self Service delivers support for sales and service enquiries.

CommonSense monitors enquiries by customers and your success at answering their real questions.

Any unanswered questions are highlighted to help you understand your customer's issues - and publish the information they need.

Web Self Service is easy to add to your existing web site. You can pick from a set of features and layouts.

Users can browse through FAQs and search for a full range of information.

If customers have a question that isn't covered, they can instantly convert it into an e-mail enquiry.

.. and the results can be used to improve the library for the next customer.

Additional modules can be added for new capabilities including advertising, what's hot and user case tracking.

A full suite of web self service that's easy to deliver, cost effective and offers your customers a 24x7 quality service.

Web Self Service that your customers want to use.