CommonSense Process Map
Effective knowledge is not just knowing all the right answers. It also means understanding which questions will lead you to the right result.
CommonSense includes powerful "Interactive Knowledge Maps" which guide users through potential complex processes.
How are Maps used
CommonSense Process Maps are step by step guides for every process. They are used for:
- Technical problem solving
- Compliance rules
- Capturing additional customer information
- Complaints procedures
- Goods returns
Maps enable total consistency and accuracy; even for people new to the process.
Integrated security, version control and live updates means you can publish changes in seconds - and be sure everyone is up to date.
Universal Access
Maps can be shared with employees, partners and customers using CommonSense web self service.
At every step you can offer help with diagrams, photos, video and documents.
Managing Processes
Maps give you a step by step guide through every process. It can be used as call guides for trainees, for documenting your ISO business processes or helping a customer resolve a complex technical issue using web self service.
Every step is recorded making it an ideal tool to track compliance with regulatory authorities.
Contact us to learn more...
