CommonSense Integration
CommonSense Power
CommonSense monitor customer interactions and provides proactive help to resolve issues and support sales calls.
CommonSense works with your existing systems including CRM, ERP and IP Contact Centre applications.
CommonSense Integrated
CommonSense "integrated" is a plug-in module for existing web applications. It adds the power of CommonSense to your existing CRM or customer service application.
Our proactive monitor tracks each new enquiry, working with agents with prompts, suggestions and guides.
CommonSense .Net
CommonSense fully supports SOA (Service Oriented Architecture) with .Net access to empower any web application.
Add the CommonSense knowledge base and proactive guidance to existing applications, for example adding powerful web self service tools to your web site.
CommonSense Link
CommonSense delivers a single view of every customer.
It collects key information from multiple systems and presents it to the adviser as the call or e-mail is received.
The single CommonSense screen shows information from historical calls, CRM, and order processing to give a complete view of the customer.
... and then ties all this data with the information needed to resolve the customers issue.
Contact us to learn more...
