CommonSense Advisor
CommonSense Advisor delivers new levels of efficiency and quality by simply taking the very best practice in terms of information and process - and making sure everyone uses it.
CommonSense learns from your best sales and customer service advisors and helps the newest starter learn from their experience.
Sharing information, processes and experience
Track every interaction
CommonSense advisor tracks every phone call, e-mail, letter and fax from customers and partners.
Each "interaction" is date and time stamped, assigned a service level and a unique tracking id.
When an advisor is available, the details of the customer are displayed along previous interactions.
Proactive Mentoring
As the advisor handles the interaction, CommonSense monitors the information they enter about the customer's question - and suggests the best response from your library of best practice responses.
Continuous Improvement
CommonSense monitors the quality of responses looking for opportunities to improve performance.
If CommonSense doesn't find a good response, the current problem is escalated so the experts can develop and share the best possible response.
Contact us to learn more...
