Saving money by working smarter

Maximise efficiency and quality

Working smarter is clearly a better way of running your business but it also delivers concrete savings.

If your business has 100 employees and each one spends just 10 minutes a day asking a colleague for help or information, that equates to £110,000 lost every year.

The UK average time spent answering a customers email enquiry is just over 5 minutes. CommonSense customers can cut that to just 30 seconds whilst improving the accuracy and quality of the response. If you receive 100 customer emails a day that means annual savings of £27,000 on just email handling.

Phone calls are even more expensive with an average cost of handling a customer service call in the UK estimated at £8. CommonSense customer self service can realistically deflect 20-30% of customer calls. Taking our standard 100 calls a day means annual savings of £35,000.

This adds up to savings of £170,000 a year whilst offering employees and customers a faster and more responsive service.

This doesn't include the profits from winning new customers through smarter sales or winning additional business from your existing customers through better service.