Overview
Conventional systems manage your data but that's only half the story. CommonSense™ is a new solution to deliver the same efficiency with all your business information.
You know your "edge" comes from working smarter than your competitors.
CommonSense helps you get the right information to the right person, precisely when it's needed.
Effective Phone Calls
CommonSense works with your existing systems to make them work smarter.
As a call is received and logged, we watch the information being recorded and start working.
- Do we know this caller?
- What does the CRM system know about them?
- What was their last order?
- Have they phoned, or e-mailed us recently?
- Do we recognise their issues?
- What do we know that can help them?
The adviser sees this information plus the best experience of the whole organisation to resolve the callers' issue.
Effective e-mail, SMS and Correspondence
CommonSense matches interactions across all channels with support for phone, e-mail, SMS, letters and fax.
We can automatically acknowledge receipt, set service level expectations and suggest answers.
Smart filters check each customer message for emotive content and key terms that help understand their requirements.
CommonSense suggests the best reply templates from the customers background and their message together with relevant background information such as brochures, web self-help, and manuals.
Yes we can halve the time it takes to respond - but the real value is the quality and accuracy of the response.
Sharing and exploiting accurate information
Contact us to learn more...
